Macintosh Notice: OS 10.15 (Catalina)

Important Recommendation for SmartScore Mac Users

Apple has released their latest Mac operating system, Catalina. It’s important to understand that current and previous versions of SmartScore will not operate on that platform. SmartScore X2 and its prior iterations are all 32-bit. Catalina is pure 64-bit and will not support any 32-bit applications, including SmartScore. Avid users of SmartScore should avoid installing Catalina until Musitek releases its next version, SmartScore 64 due in early 2020.

NOTE: Music-to-XML is 64-bit and works normally with Catalina.

We’ve been working hard for well over a year to prepare SmartScore 64 for Mac, Windows and Linux. We can tell you development is well along and that it’s looking good and running well. SmartScore 64 will include a streamlined new look, a smarter interface, and, of course, improved notation recognition. We can’t wait to get it into your hands. As always, the upgrade will be reasonably priced and available on DVD or by direct download. We will be notifying you by e-mail as soon as it becomes available.

Unless you have a back-up system running a compatible operating system such as Mojave or Windows10, we encourage you to wait a few months more before installing Catalina. As an additional caveat, be aware that quite a few current releases of popular software (64-bit music apps included), still do not run under Catalina.

We understand this may create an inconvenience to you. But in the end, we know you will thrilled with SmartScore 64. You’ll be hearing from us soon.

Thank you.

Musitek Administration
Warranty and Return Policy:

Musitek software and the media on which it is written is warranted to install and operate as described on our website (www.musitek.com) or in other marketing material published by Musitek Corporation. Please take the time to evaluate our software prior to any purchase by downloading an online demo/trial version. Pre-sales questions can be answered by contacting Customer Service (805-646-8051 / 800-676-8055) or e-mailing custservice@musitek.com. Because of its intangible nature, digital software is normally not returnable. By contacting our tech support team, the vast majority of troublesome issues are usually solved within a few minutes. Musitek will, at its own discretion, refund part or all of the purchase price if it is shown that a specific claim (or claims) made by Musitek is misleading or that the software displays a critical flaw that prevents the customer from using it. Refunds will not be given for reasons related to the user's lack of knowledge of the software's functionality, limitation or restrictions. All requests for refunds must be directed to Musitek's Technical Support group prior to any refund being authorized. Requests must be submitted within 30 days of purchase. If authorized, all returns must be accompanied by a Return Merchandise Authorization number (RMA#) issued solely by Musitek's Technical Support group along with a signed affidavit affirming that the software has been permanently removed from the user's computer. There are no exceptions to this policy.
Tech Support e-mail: tech@musitek.com

Contact Information

 

Sales and Customer Service

Phone - 805-646-8051
E-mail - admin@musitek.com
Address - 413 W. Matilija St., Ojai, CA 93023

 

Tech Support

Hours - 10AM to 2PM Mon-Fri (Pacific Time)
E-mail - tech@musitek.com