Legal (Privacy and Return policies)

Privacy Policy

Musitek maintains strict privacy and security in all its communications and transactions. No data including e-mail addresses, physical addresses, phone numbers or credit card information are released to 3rd parties or any entities outside Musitek Corporation. Order processing and shipping from the Musitek online store is fully secured (128-bit encryption). Musitek online servers are monitored regularly for PCI compliance.

Warranty and Return Policy

Musitek software and the media on which it is written is warranted to install and operate as described on our website (www.musitek.com) or in other marketing material published by Musitek Corporation. Please take the time to evaluate our software prior to any purchase by downloading an online demo/trial version. Pre-sales questions can be answered by contacting Customer Service (805-646-8051 / 800-676-8055) or e-mailing custservice@musitek.com. Because of its intangible nature, digital software is normally not returnable. By contacting our tech support team, the vast majority of troublesome issues are usually solved within a few minutes. Musitek will, at its own discretion, refund part or all of the purchase price if it is shown that a specific claim (or claims) made by Musitek is misleading or that the software displays a critical flaw that prevents the customer from using it. Refunds will not be given for reasons related to the user's lack of knowledge of the software's functionality, limitation or restrictions. All requests for refunds must be directed to Musitek's Technical Support group prior to any refund being authorized. Requests must be submitted within 30 days of purchase. If authorized, all returns must be accompanied by a Return Merchandise Authorization number (RMA#) issued solely by Musitek's Technical Support group along with a signed affidavit affirming that the software has been permanently removed from the user's computer. There are no exceptions to this policy.

Contact Information

Sales and Customer Service

Phone - 805-646-8051
E-mail - admin@musitek.com
Address - 413 W. Matilija St., Ojai, CA 93023

Tech Support

E-mail - tech@musitek.com
NOTE: Always attach your source file (.TIF or .PDF) when e-mailing us.