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FAQ List of Questions

Contacting Technical Support

Upgrade Issues:
Do I need to be online to install SmartScore?

Do I need my prior version installed when upgrading to SmartScore?

How many times can I install my copy of SmartScore?

I downloaded my copy of SmartScore. How do I download it again?

How do I get the manual so it opens in SmartScore as a HELP file?
Scanning Issues:

Scanner? What scanner?

I've got an All-In-One scanner. Will it work? (Answer: Yes, but...)

Scan from inside SmartScore whenever possible.

Windows Users take note: Use the WIA driver.

What about scanning with Macintosh OS 10.5 (Leopard)?


Can I use SmartScore's scanning interface on my Intel-based Mac?

How do I select SmartScore's scanning interface?

My orchestral score is bigger and wider than my scanner. How do I recognize large format scores in SmartScore?

Recognition Issues:

Does SmartScore recognize PDF files?.

Recognition accuracy is not what I expected.

Recognition fails or hangs on scanned pages.

Got a trouble file? Send it to us!

Scans are reversed. Background is black and notes are white.

Music font problems: e.g. Time and/or key signatures display as letters or do are incorrectly placed on staff lines.

Hand-written music and lead sheets are not well-recognized.

Finale Export / Printing Issues

Which format should I choose to export to Finale / PrintMusic?

When printing my score on "normal-sized" paper, the music is too large for the paper.

SmartScore prints smaller than my original (with All-In-One scanner).

I saved a .FIN file in SmartScore but it will not open in Finale 2003/2004 (Mac Only)

Why does my SmartScore file look corrupted after I import it into Finale 2001?

Pages print blank in my copy of SmartScore 3.1.

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