FAQ List of Questions
Contacting Technical Support
Scanner? What scanner? I've got an All-In-One scanner. Will it work? (Answer: Yes, but...) Scan from inside SmartScore whenever possible. Windows Users take note: Use the WIA driver. What about scanning with Macintosh OS 10.5 (Leopard)? Can I use SmartScore's scanning interface on my Intel-based Mac? How do I select SmartScore's scanning interface?
My orchestral score is bigger and wider than my scanner. How do I recognize large format scores in SmartScore?
Does SmartScore recognize PDF files?. Recognition accuracy is not what I expected.
Recognition fails or hangs on scanned pages. Got a trouble file? Send it to us! Scans are reversed. Background is black and notes are white. Music font problems: e.g. Time and/or key signatures display as letters or do are incorrectly placed on staff lines. Hand-written music and lead sheets are not well-recognized.
Which format should I choose to export to Finale / PrintMusic?
When printing my score on "normal-sized" paper, the music is too large for the paper.
SmartScore prints smaller than my original (with All-In-One scanner).
I saved a .FIN file in SmartScore but it will not open in Finale 2003/2004 (Mac Only) Why does my SmartScore file look corrupted after I import it into Finale 2001? Pages print blank in my copy of SmartScore 3.1.
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